Frequently Asked Questions
Everything you need to know about your gear and our services.
What is the standard shipping timeframe for orders?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-7 business days, while international delivery varies by location and customs processing.
Do you offer a warranty on professional cricket bats?
Yes, all our professional bats come with a limited manufacturer's warranty covering structural defects. Please note that normal wear and tear or damage from 'yorkers' and moisture are not covered.
Can I return an item if it doesn't fit correctly?
Absolutely. We offer a 30-day return policy for unused items in their original packaging. Please ensure tags are attached and the product shows no signs of field use.
Do you provide bat knocking-in services?
Yes, we offer professional machine knocking-in and oiling services. You can select this option on the product page to ensure your bat is match-ready upon arrival.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans like Afterpay and Klarna.
How can I track my equipment delivery?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's portal to monitor your shipment in real-time.